Info
Shipping & Returns
Shipping
Domestic (Australia)
| Method | Time | Cost |
|---|---|---|
| Standard | 3–7 business days | $9.95 (Free over $100) |
| Express | 1–3 business days | $14.95 |
International
| Region | Time | Cost |
|---|---|---|
| New Zealand | 5–10 business days | $19.95 |
| USA / Canada | 7–14 business days | $24.95 |
| UK | 7–14 business days | $24.95 |
All orders are dispatched within 1–2 business days. You will receive a shipping confirmation email with tracking details once your order has been shipped.
Returns
We want you to love your GRYND gear. If something doesn't work out, we've got you covered.
Return Policy
- Returns accepted within 30 days of delivery
- Items must be unworn, unwashed, and in original condition with tags attached
- Sale items are final sale and cannot be returned
- Return shipping costs are the responsibility of the customer
How to Return
- Contact us at [email protected] with your order number and reason for return
- We'll provide you with a return shipping address
- Ship the item(s) back in their original packaging
- Once received and inspected, we'll process your refund within 5–7 business days
Exchanges
We currently process exchanges as a return + new order. Contact us and we'll help you through the process.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery at [email protected] with photos. We'll arrange a replacement or full refund at no extra cost.